Shopify Stars
Flag orders stuck in fulfillment over 3 days
Catches orders stuck in fulfillment or transit for 3+ days and alerts you to act before they turn into complaints.
ScheduleDaily · recurring
Channel#fulfillment
UsesKlaviyoPostscriptWATIShopify
What Hubi does
Each morning, scan Shopify orders and fulfillments for anything stuck longer than 3 days — paid but unfulfilled, fulfilled but no carrier scan, or in transit with no tracking movement — and post an alert listing each stuck order, how long it's been stuck, the likely cause, and a recommended action. Read-only: never cancel, refund, re-fulfill, or message a customer without explicit approval.
Add job
Adds a #fulfillment channel to your Slack
#fulfillmentExample thread
Hubi8:00 AM
🚦 Heads up — 3 orders are stuck past 3 days this morning:
• #1042 (Ava) — paid, still unfulfilled 4 days → likely a stockout on the 'Trail Jacket'; fulfill or notify her today.
• #1029 (Marcus) — shipped 5 days ago, still no carrier scan → package may have been missed at handoff; worth a carrier trace.
• #1015 (Priya) — in transit, no movement 6 days → stalled at the regional hub.
Want me to draft heads-up messages for these three?
O
Owner8:11 AM
Yes, draft them. What caused #1042?
Hubi8:12 AM
#1042: the 'Trail Jacket' (M) has shown 0 inventory since Jun 27, so it couldn't be fulfilled — you'll want to restock or offer Ava a swap. Drafts for all three are ready for your approval above; I won't send anything until you say go. (I only read the store — I never cancel, refund, or message customers on my own.)
O
Owner8:20 AM
Approved, send them.
Hubi8:21 AM
✅ Sent all three via Postscript. I'll keep watching — tomorrow I'll only re-flag any of these if they're still stuck, plus anything new. No need to chase; I'll surface it.