Will Hubi send replies to customers on its own?

No. Because replies reach customers directly, Hubi drafts the response and shows it to you for approval before it sends through Zoho Desk. You can set standing rules in plain English for routine replies you want handled automatically.

Can Hubi work across multiple departments in Zoho Desk?

Hubi can reach the departments your connected account has access to, so it sees tickets across the queues your permissions cover. Departments you aren't a member of stay out of view, matching your existing Zoho Desk access.

Can Hubi change a ticket's status, owner, or priority?

Yes. Hubi can update ticket fields like status, assignee, priority, and tags so triage happens through a plain-English instruction rather than clicking through each ticket.

Can Hubi tie Zoho Desk into my other tools?

Yes. You can chain Zoho Desk with anything else you've connected - for example, posting new urgent tickets into a Slack channel, or creating a CRM note when a ticket from a key account comes in.

All Integrations

Zoho Desk

Sales & CRM Support CRM Customer Support

Support work piles up because triaging Zoho Desk tickets - reading, assigning, replying - means living in the queue all day. Hubi works inside Zoho Desk to pull up tickets, check their status, update fields, and draft replies for your approval - so you can clear a backlog or answer a customer without opening every ticket by hand.

31 tools available

USE CASES

How businesses use Zoho Desk + Hubi AI

Real automation scenarios powered by this integration.

🎫

See what's waiting in the queue

Ask Hubi for open or overdue tickets and it lists them from Zoho Desk with status, priority, and who's assigned.

List TicketsGet TicketFilter Status

✍️

Draft a reply to a customer

Hubi reads the ticket thread and drafts a response in your voice, which it sends through Zoho Desk once you approve.

Get TicketDraft ReplySend Reply

🏷️

Assign and tag a new ticket

Hubi updates a Zoho Desk ticket's owner, priority, or tags so it lands with the right person without manual routing.

Update TicketAssign AgentSet Priority

📣

Flag urgent tickets to your team

When a high-priority ticket comes in, Hubi can post it to a connected chat tool so the right person sees it fast.

List TicketsGet TicketShare Update

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Zoho Desk

Authorize your account with one click. Hubi AI gets secure access to 31 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Zoho Desk + Hubi AI

The Hubi AI Zoho Desk integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

Hubi connects through OAuth - you authorize it from your Zoho Desk account and it acts within the scopes you grant. It can then read tickets, contacts, and threads and update the records your permissions allow.

Ready to connect Zoho Desk to Hubi AI?

Start automating your workflows in minutes. No credit card required.