Does Hubi need admin access to Zendesk?

An agent token works for ticket and user actions; some operations need admin-created API tokens from the Admin Center. You grant only the scope you want Hubi to use.

What can Hubi search across?

Hubi uses Zendesk search, so it can find tickets by requester email, organization, status, tag, or subject - useful for pulling a full customer view before you respond.

Will Hubi change ticket status or assignees on its own?

Only under rules you set - like close-on-resolve or route-by-tag. Anything outside those rules is proposed for review before it changes.

Can Hubi connect Zendesk to my store or CRM?

Yes. Chain Zendesk with any connected tool - for example, 'create a ticket and tag it VIP whenever a customer who spent over $500 emails support' in one instruction.

How does Hubi handle a large backlog?

It processes tickets in batches and respects Zendesk's rate limits, pausing and retrying instead of dropping actions when it hits one.

All Integrations

Zendesk

Support Customer Support

A Zendesk queue never really empties - tickets pile up faster than triage, and the same lookups repeat all day. Hubi creates and updates tickets, searches the whole help desk by customer or company, logs comments after calls, and manages users - so the busywork between real conversations disappears.

12 tools available

USE CASES

How businesses use Zendesk + Hubi AI

Real automation scenarios powered by this integration.

🎫

Open a ticket from anywhere

Hubi creates a Zendesk ticket from a Slack message, email, or CRM event with the right requester, priority, and tags already set.

Create TicketUpdate TicketAdd Tags

🔍

Pull a customer's history before a call

Ask Hubi for everything open for a customer or company and it searches tickets and returns a quick brief.

Search TicketsGet TicketGet Organization

💬

Log the outcome after a conversation

After a call, tell Hubi what happened and it adds the comment and updates the ticket status.

Add CommentUpdate TicketList Comments

👥

Manage users and organizations

Hubi creates users in batches, assigns them to organizations, and keeps requester records tidy.

Create UserList UsersGet Organization

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Zendesk

Authorize your account with one click. Hubi AI gets secure access to 12 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Zendesk + Hubi AI

The Hubi AI Zendesk integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

Yes, it can add public comments to a ticket, but by default it drafts them for your approval first. Internal notes versus public replies are set per action so nothing reaches a customer by accident.

Ready to connect Zendesk to Hubi AI?

Start automating your workflows in minutes. No credit card required.