Will Hubi send a reply to a customer on its own?

No. Customer-facing replies are drafted for your approval by default, so Hubi shows you the wording before it posts. Internal comments and label changes can run more freely since they are not visible to the customer.

Can Hubi tell a public reply from an internal note?

Yes. SupportBee separates customer replies from internal comments, so Hubi posts each to the right place - a comment stays private to your agents while a reply reaches the customer.

Does Hubi work across multiple inboxes or labels?

SupportBee organizes tickets by inbox and label, so Hubi can filter to a specific inbox or label when you name it, which keeps a busy queue manageable rather than pulling everything at once.

What happens if a ticket has already been archived?

Hubi acts on the ticket's current state and reports back what SupportBee returns, so if a ticket is archived or closed it tells you rather than reopening it silently.

Can Hubi connect SupportBee to my other tools?

Yes. You can chain it with anything connected, such as posting new urgent tickets to Slack or logging resolved tickets to a spreadsheet, in a single instruction.

All Integrations

Supportbee

Support Customer Support

Support tickets pile up in a shared inbox and triaging them - who replies, what is still open, which ones are stuck - eats time before you answer a single customer. Hubi works inside SupportBee to list and read tickets, draft and post replies, add internal comments, and apply labels so the queue stays under control.

41 tools available

USE CASES

How businesses use Supportbee + Hubi AI

Real automation scenarios powered by this integration.

📥

See what is open in the queue

Ask Hubi for unanswered tickets and it lists the open SupportBee threads with their latest message so you know what needs a reply.

List TicketsGet TicketGet Replies

✍️

Draft a reply to a customer

Tell Hubi the gist of your answer and it drafts the SupportBee reply, sending once you approve so nothing goes out unchecked.

Create ReplyGet TicketSend Reply

🏷️

Label and triage a ticket

Hubi can apply labels and leave an internal comment to route a SupportBee ticket to the right person without leaving the thread.

Add LabelCreate CommentUpdate Ticket

📣

Flag urgent tickets in Slack

When a high-priority ticket arrives, Hubi can post the summary to a Slack channel so the team sees it without opening SupportBee.

List TicketsGet TicketAdd Label

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Supportbee

Authorize your account with one click. Hubi AI gets secure access to 41 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Supportbee + Hubi AI

The Hubi AI Supportbee integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

Hubi authenticates with your SupportBee API token and account URL from your settings. It works against the tickets and replies that token is permitted to access and nothing outside that scope.

Ready to connect Supportbee to Hubi AI?

Start automating your workflows in minutes. No credit card required.