Will Hubi create or change records without my approval?

No. Hubi drafts new incidents and field changes for your approval before they post; reading records and checking ticket status runs freely.

Which ServiceNow tables can Hubi reach?

It depends on your roles and ACLs, but Hubi typically works with incident and similar task tables, reading and writing only the records your account is permitted to access.

Does Hubi work with a custom ServiceNow instance and fields?

Yes. Hubi targets your own instance URL and can set custom fields by name, as long as your account has access and the fields exist on the table.

What happens if a ServiceNow request is rejected by an ACL?

If your instance blocks an action through access control, Hubi reports the error rather than retrying blindly, so you can adjust roles or fields and try again.

Can Hubi connect ServiceNow to my other tools?

Yes. You can chain it with anything else connected - for example, when a P1 incident is created, have Hubi post a summary to Slack and log it to a sheet.

All Integrations

ServiceNow

IT Operations Support Customer Support Developer Tools

Logging an incident in ServiceNow means opening the right table, filling required fields, and finding the assignment group before anyone gets paged. Hubi creates incidents, looks up existing records, updates fields, and pulls the status of any ticket from a plain request, so the queue moves without the form.

172 tools available

USE CASES

How businesses use ServiceNow + Hubi AI

Real automation scenarios powered by this integration.

🔎

Check the status of a ticket

Ask Hubi about an incident by number or topic and it reads back its state, assignee, and latest notes from ServiceNow.

Get RecordList IncidentsGet Status

🎫

Log an incident from a description

Describe the problem and Hubi drafts a ServiceNow incident with the right fields for your approval before submitting.

Create RecordSet FieldsCreate Incident

✏️

Update a record's fields

Hubi updates the priority, assignment group, or notes on an existing record once you confirm the change.

Get RecordUpdate RecordSet Assignment

🔔

Alert a channel on new high-priority tickets

When a critical incident is logged, Hubi can push the details to your team channel so it is not missed.

List IncidentsGet RecordSend Notification

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

1

Connect ServiceNow

Authorize your account with one click. Hubi AI gets secure access to 172 tools.

2

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

3

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about ServiceNow + Hubi AI

The Hubi AI ServiceNow integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

Hubi connects through OAuth or basic credentials, depending on your instance setup, and acts within the roles and table access your ServiceNow account grants.