Will Hubi send surveys to customers without my approval?

Sending a survey is a customer-facing action, so by default Hubi shows you the recipients and campaign for approval before it sends. You can set standing rules in plain English for recurring sends you want handled automatically.

Can Hubi break NPS down by segment or campaign?

Hubi can pull scores and responses for the campaigns and customer groups your account tracks, so you can ask for results by survey, segment, or time period depending on how your Retently is set up.

Does Hubi only read feedback, or can it manage customers too?

Both. Alongside reading scores and responses, Hubi can create and update the customer records Retently surveys, so your contact list stays current as people come and go.

Can Hubi connect Retently with my other tools?

Yes. You can chain Retently with anything else you've connected - for example, 'when a customer leaves a detractor score, create a follow-up task in my CRM and alert the success channel' runs across both in one request.

All Integrations

Retently

Support Customer Support

Retently collects your NPS, CSAT, and CES feedback, but acting on it means digging through surveys and responses. Hubi sends surveys, looks up scores and responses, manages customers, and pulls trends on request - so you can launch a survey or check this quarter's NPS from a single instruction.

15 tools available

USE CASES

How businesses use Retently + Hubi AI

Real automation scenarios powered by this integration.

📈

Check this quarter's NPS score

Ask Hubi for your current NPS or CSAT and it pulls the score and response breakdown from Retently into a plain answer.

Get ScoreList ResponsesGet Campaign

📨

Send a survey to a set of customers

Tell Hubi who to survey and which campaign to use and it sends the Retently survey to those customers.

Send SurveyCreate CustomerList Campaigns

👤

Add or update a customer record

Give Hubi a customer's details and it creates or updates their Retently profile so surveys reach the right people.

Create CustomerUpdate CustomerList Customers

🔄

Sync new customers from your CRM

When a customer is added in your CRM, Hubi creates the matching Retently profile so they enter your feedback program automatically.

Create CustomerList CustomersUpdate Customer

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Retently

Authorize your account with one click. Hubi AI gets secure access to 15 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Retently + Hubi AI

The Hubi AI Retently integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

Hubi authenticates with a Retently API key from your account settings. It then works within that key's permissions, typically customers, campaigns, surveys, and feedback responses.

Ready to connect Retently to Hubi AI?

Start automating your workflows in minutes. No credit card required.