What can Hubi do inside Request Tracker?

With 11 tools available, Hubi can create and update tickets, search queues, manage users, look up assets, and retrieve knowledge articles - all through plain-language instructions.

Is my Request Tracker data secure when using Hubi?

Hubi uses your own credentials and only accesses the RT data you authorize. No data is stored beyond what is needed to complete your requested action.

Do I need technical knowledge to use Hubi with Request Tracker?

No. Hubi translates your plain-language requests into RT actions, so you do not need to know RT's query syntax or navigate its interface directly.

All Integrations

Request Tracker (RT)

Support Productivity Customer Support Task Management Databases

Request Tracker packs a lot of power into its ticketing and workflow system, but navigating queues, users, assets, and articles through its interface takes time. Hubi connects directly to RT and handles ticket creation, updates, searches, and more on your behalf - so you stay on top of support operations without leaving your conversation.

11 tools available

USE CASES

How businesses use Request Tracker (RT) + Hubi AI

Real automation scenarios powered by this integration.

🎫

Create and update support tickets

Tell Hubi the details and it will open a new ticket in the right queue or update an existing one with new status, priority, or notes.

Create TicketUpdate TicketSet PriorityChange Status

🔍

Search tickets and queues

Ask Hubi to find tickets by keyword, status, assignee, or queue and it returns the matching results instantly.

Search TicketsList QueuesFilter Results

👤

Look up and manage users

Hubi retrieves user details, checks assignments, and helps you manage who is responsible for which requests.

Find UserList UsersCheck Assignments

📦

Retrieve assets and knowledge articles

Hubi pulls up asset records or knowledge base articles so you have the right reference information without digging through RT manually.

Look Up AssetFind ArticleRetrieve Knowledge Base

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Request Tracker (RT)

Authorize your account with one click. Hubi AI gets secure access to 11 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Request Tracker (RT) + Hubi AI

The Hubi AI Request Tracker (RT) integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

Hubi connects to your RT instance using your API credentials. Once authorized, Hubi can act on tickets, queues, users, assets, and articles on your behalf.

Ready to connect Request Tracker (RT) to Hubi AI?

Start automating your workflows in minutes. No credit card required.