Will Hubi send replies to customers on its own?

No. By default Hubi drafts the reply and shows it to you before anything reaches a customer. You can set standing rules in plain English for routine responses you trust.

How does Hubi connect to Plain?

Hubi authenticates with an API key from your Plain workspace, so it only touches the data and actions that key is scoped to.

Can Hubi update customer details, not just messages?

Yes. Plain stores customer records alongside conversations, so Hubi can read and update those customer fields where your key has permission.

Can Hubi triage by status or label?

Yes. You can ask Hubi to filter Plain conversations by status, label, or customer and it scopes the list to exactly what you describe.

Can Hubi connect Plain to my other tools?

Yes. You can chain Plain with another connected app - for example, opening a thread from a form submission or alerting your team in Slack when a priority ticket lands - in one instruction.

All Integrations

Plain

Support Customer Support

Support volume is only painful when answering each ticket means digging for context first. Plain consolidates your B2B support threads, and Hubi reads open conversations, drafts replies, updates customer details, and adds notes so your team spends time on answers instead of hunting through the queue.

22 tools available

USE CASES

How businesses use Plain + Hubi AI

Real automation scenarios powered by this integration.

📥

Ask what is waiting in the queue

Ask Hubi about open support and it lists current Plain conversations with customer, subject, and status in one view.

List ThreadsGet ThreadGet Customer

✍️

Draft a reply for a tricky ticket

Describe the answer and Hubi drafts the reply on the Plain thread for you to review before it sends.

Reply ThreadSend MessageGet Thread

🏷️

Tidy a thread once it is handled

Tell Hubi a conversation is resolved and it updates the status, adds labels, and leaves a note for the team.

Update ThreadAdd LabelAdd Note

📇

Open a ticket from a chat report

When an issue comes up in Slack, Hubi creates the Plain thread and attaches the customer so support can pick it up.

Create ThreadGet CustomerAdd Note

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Plain

Authorize your account with one click. Hubi AI gets secure access to 22 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Plain + Hubi AI

The Hubi AI Plain integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

With its broad action coverage, Hubi reads and replies to threads, manages customers, adds notes and labels, and updates conversation status - within the scopes your API key carries.

Ready to connect Plain to Hubi AI?

Start automating your workflows in minutes. No credit card required.