Will Hubi reply to a customer without my approval?

No. By default Hubi drafts the reply or status change and shows it to you before it posts to a customer. You can set standing rules for routine internal updates you trust it to make on its own.

How does Hubi authenticate to OneDesk?

Hubi connects with an API key from your OneDesk account, so it acts within your own access. It can only see and change the tickets, tasks, and projects your account is permitted to reach.

Can Hubi route tickets to the right agent or team?

Yes. You can tell Hubi who should own a ticket and it sets the assignee or team in OneDesk, or follows a standing rule you define for how certain requests should be routed.

Does Hubi keep OneDesk in sync with my other tools?

Yes. You can chain OneDesk with anything else you have connected - for example creating a ticket from a new email or form submission, or posting a status change to your team chat - in one instruction.

All Integrations

Onedesk

Support Customer Support

Support tickets and project tasks living in OneDesk only help if someone keeps them current, and that updating is what slips when the queue is busy. With OneDesk connected, Hubi creates tickets and tasks, posts replies, updates status and assignees, and reports what is open - so the queue stays accurate while you stay on the work.

24 tools available

USE CASES

How businesses use Onedesk + Hubi AI

Real automation scenarios powered by this integration.

🎫

Log a new ticket from a message

Tell Hubi the issue and it creates the OneDesk ticket with a title, description, and the right details filled in.

Create TicketSet PriorityAssign Agent

💬

Reply and update a ticket's status

Hubi posts your response on a OneDesk ticket and moves it to the right status so the customer and queue stay in sync.

Add ReplyUpdate StatusAssign Agent

📊

See what is open and overdue

Ask about the queue and Hubi lists OneDesk tickets and tasks by status or assignee so you know where to focus.

List TicketsFilter By StatusGet Ticket

🔗

Turn an inbound request into a ticket

When a request arrives in another connected app, Hubi creates the matching OneDesk ticket and assigns it in one instruction.

Create TicketAssign AgentSet Priority

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Onedesk

Authorize your account with one click. Hubi AI gets secure access to 24 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Onedesk + Hubi AI

The Hubi AI Onedesk integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

Yes. OneDesk combines a help desk and project management, and Hubi can work with both ticket and task items - creating them, updating status, and assigning - as far as your account and role allow.

Ready to connect Onedesk to Hubi AI?

Start automating your workflows in minutes. No credit card required.