What does Hubi access in Intercom?

Whatever the access token's scope allows - typically conversations, contacts, companies, tags, and articles. It does not change your billing, seats, or workspace settings.

Can Hubi assign conversations to specific teammates or teams?

Yes. It can assign by teammate or team and apply tags, so a routing rule like 'send billing questions to the finance inbox' runs automatically.

Does Hubi work with both the inbox and the Messenger?

Hubi works with conversations regardless of channel - Messenger, email, or social - as long as they're unified in your Intercom inbox. [[VERIFY: channel coverage via API]]

Can Hubi connect Intercom to my other tools?

Yes. Chain Intercom with any connected tool - for example, 'when a trial user asks about pricing, tag the conversation and add them to my CRM follow-up list' in one instruction.

Does this need a particular Intercom plan?

Intercom's API is available across plans, though some objects depend on the products you have, like Articles or Tickets. Hubi uses the standard conversation and contact endpoints. [[VERIFY: per-plan API object availability]]

All Integrations

Intercom

Communication Support Customer Support Team Chat

Intercom holds your conversations, contacts, and help articles, but switching between the inbox and the data slows every reply. Hubi reads and replies to conversations, looks up and updates contacts, tags and routes threads, and searches your help center - so support moves at chat speed instead of tab speed.

36 tools available

USE CASES

How businesses use Intercom + Hubi AI

Real automation scenarios powered by this integration.

💬

Reply to conversations with context

Hubi reads the thread and the contact's history and drafts an on-brand reply for you to approve and send.

List ConversationsReply to ConversationGet Contact

🧭

Route and tag new conversations

Hubi classifies incoming conversations by topic and assigns or tags them so they reach the right teammate.

Get ConversationAssign ConversationAdd Tag

👤

Keep contact records current

Hubi creates and updates contacts and their custom attributes as details change, with no manual edits.

Create ContactUpdate ContactSearch Contacts

📚

Find the right help article fast

Ask Hubi for the article that answers a question and it searches your help center and returns the link to share.

List ArticlesSearch ArticlesGet Article

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Intercom

Authorize your account with one click. Hubi AI gets secure access to 36 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Intercom + Hubi AI

The Hubi AI Intercom integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

No. By default Hubi drafts replies and notes for you to approve before they post to a conversation. You can set rules for specific automatic responses in plain English.

Ready to connect Intercom to Hubi AI?

Start automating your workflows in minutes. No credit card required.