Will Hubi change ticket status or owner without asking?

Read actions like listing tickets run freely. Writes that change a ticket - new status, reassignment, or a new ticket - are proposed for your approval by default, and you can set standing rules in plain English for routine cases.

Can Hubi assign tickets to specific agents?

Yes. Hubi can list your HelpDesk agents and assign or reassign a ticket to any of them when you say who should own it.

Does Hubi reply to the customer through the ticket?

Hubi manages the ticket itself - creating, updating, setting status, and assigning.

Can Hubi turn issues from other tools into tickets?

Yes. You can chain HelpDesk with anything else you have connected - for example, when a Shopify order is flagged or an email comes in, Hubi opens a matching ticket in one instruction.

All Integrations

Helpdesk

Support Customer Support

Tickets only move when someone opens HelpDesk and sets the right status and owner. Hubi creates tickets from a request, updates status and assignee, lists what is open by agent, and pulls a ticket's detail on demand - so the queue stays current without you living in the dashboard.

14 tools available

USE CASES

How businesses use Helpdesk + Hubi AI

Real automation scenarios powered by this integration.

🎫

See every open ticket by agent

Ask Hubi what is open in HelpDesk and it lists tickets with their status, assignee, and how long they have been waiting.

List TicketsGet TicketList Agents

➕

Open a ticket from a single message

Tell Hubi the issue and customer and it creates the HelpDesk ticket with the right subject, details, and starting status.

Create TicketSet StatusAssign Ticket

🔄

Move a ticket to the right owner and status

Hubi updates a ticket's status and reassigns it to the correct agent when you tell it how to handle the case.

Update TicketSet StatusAssign Ticket

🛍️

Log a Shopify order issue as a ticket

From a flagged Shopify order Hubi opens a HelpDesk ticket with the order details and routes it to your support team.

Create TicketAssign TicketGet Ticket

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Helpdesk

Authorize your account with one click. Hubi AI gets secure access to 14 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Helpdesk + Hubi AI

The Hubi AI Helpdesk integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

Hubi authenticates with a HelpDesk API key, so it acts with the access that key allows. It works with tickets, agents, and statuses and does not touch billing or workspace configuration.

Ready to connect Helpdesk to Hubi AI?

Start automating your workflows in minutes. No credit card required.