What does Hubi connect to in Help Scout, and how?

Hubi connects through Help Scout's OAuth, so it acts within the mailboxes and permissions your account already has. It works with conversations, customers, tags, mailboxes, and your knowledge base docs, and does not touch billing or workspace settings.

Can Hubi handle more than one mailbox or brand?

Yes. Hubi can list and act across every mailbox your Help Scout account can see, so you can ask it to triage one inbox or all of them in a single instruction.

Does Hubi write to my knowledge base or only read it?

For answering tickets Hubi searches and reads your Docs site.

Can Hubi connect a Help Scout ticket to my store and other tools?

Yes. You can chain Help Scout with anything else you have connected - for example, pull the matching Shopify order or issue a refund - so a single instruction spans the ticket and the action behind it.

All Integrations

Help Scout

Communication Support Customer Support

Support tickets pile up fastest the week after a sale, and most repeat the same shipping and return questions. Hubi reads your Help Scout shared inbox, drafts replies in your tone, tags and assigns conversations, looks up the customer, and searches your docs for the answer.

129 tools available

USE CASES

How businesses use Help Scout + Hubi AI

Real automation scenarios powered by this integration.

📥

Triage this morning's inbox at a glance

Ask Hubi what is waiting in Help Scout and it lists open conversations by mailbox, customer, and how long they have been sitting.

List ConversationsGet ConversationList Mailboxes

✍️

Draft a reply Hubi pulls from your docs

Hubi reads the question, finds the matching knowledge base article, and writes a reply for you to approve before it sends.

Create ReplySearch DocsGet Customer

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Tag and route a thread to the right person

Tell Hubi how to handle a conversation and it adds tags, sets status, and assigns it to the correct teammate.

Add TagAssign ConversationUpdate Conversation

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Answer a where-is-my-order ticket end to end

Hubi pulls the Shopify order behind a Help Scout thread, confirms the tracking, and drafts the reply with the real status.

Get ConversationCreate NoteCreate Reply

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Help Scout

Authorize your account with one click. Hubi AI gets secure access to 129 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Help Scout + Hubi AI

The Hubi AI Help Scout integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

No. Customer-facing replies are drafted for your approval by default, so you see the message and the recipient before anything goes out. You can set standing rules in plain English if you want certain routine replies sent automatically.

Ready to connect Help Scout to Hubi AI?

Start automating your workflows in minutes. No credit card required.