How does Hubi connect to Gorgias?

Through an API key and your Gorgias domain, or OAuth, set once in Hubi's settings. Access is scoped to your helpdesk - tickets, messages, customers, and tags.

Can Hubi see Shopify order data inside a ticket?

Gorgias already links store orders to tickets, so Hubi reads that order context when drafting or routing. For deeper store actions you can connect Shopify directly and chain the two.

Will Hubi close or merge tickets without asking?

Only where you tell it to. Status changes like close-on-resolve or auto-tagging follow rules you set; anything else is proposed for review first.

Does this need a specific Gorgias plan?

Gorgias' API is available to accounts with API access; some automation features depend on your plan tier. Hubi uses standard ticket, message, and customer endpoints. [[VERIFY: API access by plan tier]]

Can Hubi handle high ticket volume?

Yes. Hubi processes tickets in batches and respects Gorgias' API rate limits, pausing and retrying rather than dropping actions if it hits one.

All Integrations

Gorgias

Sales & CRM Support CRM Customer Support

Gorgias turns your store's support into tickets, but triage, tagging, and order lookups still eat the morning. Hubi reads incoming tickets, tags and routes them by order value, drafts replies with the customer's order in context, and closes resolved threads - so agents start on the ones that need a human.

32 tools available

USE CASES

How businesses use Gorgias + Hubi AI

Real automation scenarios powered by this integration.

🏷️

Triage and tag tickets as they arrive

Hubi reads each new ticket, classifies it by topic and urgency, and applies the right tags so the queue is sorted before anyone opens it.

List TicketsAdd TagsUpdate Ticket

➡️

Route high-value customers to the right agent

Hubi checks order history and routes VIP or large-order tickets to senior agents automatically.

Get TicketGet CustomerAssign Ticket

💬

Draft replies with the order already pulled

Hubi reads the customer's order and history and drafts an on-brand reply for an agent to approve and send.

List MessagesCreate MessageGet Customer

📊

Summarize support load in a question

Ask about ticket volume, tags, or backlog and Hubi aggregates the numbers into a plain answer.

List TicketsList TagsGet Ticket

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Gorgias

Authorize your account with one click. Hubi AI gets secure access to 32 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Gorgias + Hubi AI

The Hubi AI Gorgias integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

By default no - Hubi drafts replies and surfaces them for an agent to approve before they post to the ticket. You can set rules for specific cases, like auto-closing spam, in plain English.

Ready to connect Gorgias to Hubi AI?

Start automating your workflows in minutes. No credit card required.