Can Hubi see and update the asset database?

Where your Freshservice plan includes asset management and the agent has permission, Hubi can look up assets, their owners, and key fields, and surface them in an answer. Exact asset write access depends on your account's configuration.

Will Hubi resolve or close tickets on its own?

Status changes and customer-facing updates are proposed for your approval by default. Read-only lookups, like listing open incidents or finding an asset owner, run without a prompt.

Does this work on every Freshservice plan?

Core ticketing through the API is available broadly, but modules like asset management, change, and problem vary by tier. Hubi can only act on the capabilities your specific plan and agent role expose.

What about API rate limits during a busy stretch?

Freshservice enforces per-plan API rate limits, so a heavy burst of requests can be throttled. Hubi flags a delayed or limited call rather than failing quietly, and you can retry.

Can Hubi connect Freshservice to my other tools?

Yes. You can chain it with Slack, email, or a spreadsheet in one instruction - for instance, post every new high-priority incident to a channel and append it to a tracking sheet.

All Integrations

Freshservice

IT Operations Support Customer Support

When a laptop dies or access breaks, the fix waits on someone logging a ticket and tracking down the right asset. Hubi works with your Freshservice ITSM desk to raise and update incidents and service requests, look up assets and their owners, and report on what's open - so IT support keeps moving without the manual clicks.

12 tools available

USE CASES

How businesses use Freshservice + Hubi AI

Real automation scenarios powered by this integration.

📋

Check what incidents are still open

Ask Hubi for open or breached Freshservice tickets and it lists them with requester, status, and priority so nothing slips.

List TicketsGet TicketFilter Tickets

🆕

Log an incident from a quick description

Describe what broke and Hubi raises the Freshservice incident with the right category, priority, and requester filled in.

Create TicketSet PriorityAssign Agent

💻

Find who owns a device

Ask which asset a person has or who holds a given laptop and Hubi looks it up in your Freshservice asset records.

List AssetsGet AssetFind Owner

💬

Open a ticket from a Slack request

When someone asks for help in Slack, Hubi creates the matching Freshservice ticket and links it so the requester gets tracked.

Create TicketUpdate TicketAdd Note

HOW IT WORKS

Get started in 3 steps

No workflows to build. Just connect, chat, and automate.

Connect Freshservice

Authorize your account with one click. Hubi AI gets secure access to 12 tools.

Talk to your agent

Describe what you need in plain language. Your AI agent understands context and picks the right tools.

Watch it work

The agent reads, sends, labels, and organizes on your behalf - no manual setup required.

Everything you need to know about Freshservice + Hubi AI

The Hubi AI Freshservice integration connects your tools and data to your AI marketing agents. Start automating workflows in minutes.

Hubi connects with a Freshservice API key generated from an agent profile. Its reach matches that agent's role and the modules your plan includes, so it only touches what that account can already access.

Ready to connect Freshservice to Hubi AI?

Start automating your workflows in minutes. No credit card required.