Tytus Gołas

CEO of Hubi and Tidio. Tytus founded Tidio in 2013 and has spent over a decade building customer service tools used by hundreds of thousands of businesses - first live chat and chatbots, now AI agents that run ecommerce operations end to end.

At Hubi he focuses on agentic AI for small ecommerce teams: agents that live in Slack, plug into tools like Shopify and Klaviyo, and take over the day-to-day work of running a store - from customer messages to marketing follow-ups. He writes about AI agents, automation, and what it takes to run a lean online business.

Articles by Tytus

AI Customer Service

AI for Customer Service: How Small Stores Reply Fast Without a Support Team

AI for customer service should catch every DM, email, and chat, answer the easy ones from your store data, and route the rest. Here's the loop for small stores.

Jun 5, 2026

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