Email list hygiene - how to audit and sunset it (with or without AI)
What counts as an unengaged subscriber, how to find and sunset them - the manual checklist and how to run it with AI instead.
What good email list hygiene checks for
List hygiene is really about finding who has stopped engaging and deciding whether to win them back or cut them.
- 1.
Unengaged 90+ day subscribers - No open or click in 90+ days signals decay and hurts sender reputation
- 2.
Never-opened subscribers - People who never engaged since signup rarely convert and inflate list size
- 3.
Engagement decay trend - Rising unengaged counts month over month warns of deliverability risk ahead
- 4.
Bounced or invalid addresses - Hard bounces should be suppressed immediately to protect sender score
- 5.
Purchasers vs non-purchasers overlap - Unengaged buyers deserve different treatment than unengaged non-buyers
- 6.
Sunset or re-permission candidates - Segment ready for a final win-back attempt before removal from sends
Takeaway: Run this scan monthly so decay is caught early and your sender reputation stays healthy.
How e-commerce teams run Klaviyo list hygiene audits
Time per report
Popular tools
- Klaviyo segments and analytics - Build unengaged filters and pull open/click history
- Shopify order exports - Cross-reference unengaged contacts against purchase history
- Spreadsheets - Track counts and decay trend month to month
Time to set up
3-4 hrs per run
Cadence: Ad-hoc, often skipped for months
Who does it: Email marketer plus analyst pulling exports
Coverage: Spot-checks a few segments, rough estimates
Delivered as: Spreadsheet built on request
Implement it with AI
Schedule
Integrations
Klaviyo
ShopifyChannel
